English for Telephone Communication (İngilizce Telefonda Konuşma) Murat AKBIYIK

The EFFECTIVE TELEPHONE SKILLS seminar provides you with the skills needed to make phone calls to business colleagues without inhibitions and with a smile in your voice. In this highly interactive one-day seminar, participants learn and practise how to prepare and handle business calls to customers, suppliers, partners and virtual teams. Through communication exercises, role-plays, sharing experiences, and practical tips & checklists, you will develop your language skills, methodology and confidence. Participants in the EFFECTIVE TELEPHONE SKILLS seminar will learn to:

• Use appropriate tactics and protocols to manage phone calls
• Make a good impression on the contact or caller
• Communicate professionally in the work environment
• Cope diplomatically with challenging situations
• Listen and speak confidently on the phone
• Dealing with phone queries
• Polite expressions and small talk on the phone
• Giving numbers, spelling names and addresses
• Listening actively to understand accurately
• Planning events/appointments and rescheduling
• Analysis and feedback: voice, style, form & content