• ENGLISH FOR EFFECTIVE TELEPHONE COMMUNICATION
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ENGLISH FOR EFFECTIVE TELEPHONE COMMUNICATION

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Grant LEHY

Eğitmen

  • EĞİTİM DETAYI
  • LOKASYON

The EFFECTIVE TELEPHONE SKILLS seminar provides you with the skills
needed to make phone calls to business colleagues without inhibitions and
with a smile in your voice.
In this highly interactive one-day seminar, participants learn and practise how
to prepare and handle business calls to customers, suppliers, partners and
virtual teams.
Through communication exercises, role-plays, sharing experiences, and
practical tips & checklists, you will develop your language skills, methodology
and confidence.
Participants in the EFFECTIVE TELEPHONE SKILLS seminar will learn
to:
 Use appropriate tactics and protocols to manage phone calls
 Make a good impression on the contact or caller
 Communicate professionally in the work environment
 Cope diplomatically with challenging situations
 Listen and speak confidently on the phone
1-day programme
Dealing with phone queries
Polite expressions and small talk on the phone
Giving numbers, spelling names and addresses
Listening actively to understand accurately
Planning events/appointments and rescheduling
Analysis and feedback: voice, style, form & content
Who should attend?
This seminar is a must for management assistants and all professionals who
regularly have direct phone contact with customers, suppliers and business
partners abroad.
Participants should speak English at Intermediate level or above.